Governance
We strive to uphold customer-oriented initiatives under the principle of "placing the utmost value on customer satisfaction," which is one of our action guidelines (MST Way). We have formulated and published a Customer-oriented Management Policy in accordance with this policy.
We respond to customer needs under our strengthened governance system as one of the largest comprehensive insurance agencies in Japan.
In recent years, various issues such as fraudulent insurance claims and premium surcharges have come to light in the non-life insurance industry. These problems have greatly undermined confidence in the entire industry.
In response, we are committed to further strengthening our internal management system (3 Line Model) and enhancing business quality by assigning personnel dedicated to internal control across offices nationwide to fulfill our social responsibilities and realize customer-oriented management.
We will continue to strengthen our governance structure to align with changing times, provide reliable services, and deliver unparalleled value as a trusted partner to our customers.
